Last updated: August 27, 2026
These Terms and Conditions govern access to and use of thorntonsvipbeauty.co.uk, including purchases made through the website. Throughout these Terms, "we," "us," and "our" mean Thorntons VIP Beauty, operated by YOURMOMENTOUS LTD. By accessing the website, creating an account, or submitting an order, you agree to these Terms.
1. Business Information
Company Legal Name: YOURMOMENTOUS LTD
Trading Name: Thorntons VIP Beauty
Website: thorntonsvipbeauty.co.uk
Business Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@thorntonsvipbeauty.co.uk
Phone: +44 7848 160741
Business Hours: Monday to Saturday, 9:00 AM–7:00 PM UK time
Company Registration Number: 12634859
2. Eligibility and Permitted Use
You must have legal capacity to enter into a purchase contract. You may not use the website for unlawful purposes, to submit fraudulent or misleading information, to infringe intellectual-property or privacy rights, to distribute malicious software, to interfere with website security or operation, or to obtain unauthorised access to systems or accounts.
3. Products
We make reasonable efforts to present product descriptions, photographs, colours, measurements, specifications, prices, and availability accurately. Colours may vary by screen and packaging may change over time. Nothing in this section limits your rights where a product is defective, unsafe, damaged, incorrect, or materially misdescribed.
4. Availability
Products are subject to availability. Adding a product to the cart does not reserve it. If a product becomes unavailable after an order is submitted, we may offer an alternative with your approval, cancel the affected item, or issue a refund.
5. Prices and Currency
All prices are displayed in GBP (£). The final checkout page shows applicable prices, discounts, shipping charges, taxes, and the total amount payable. We may correct obvious pricing, description, availability, or technical errors.
6. Orders and Contract Formation
Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily confirm acceptance. Unless applicable law requires otherwise, the purchase contract is formed when we expressly accept the order or dispatch it.
We may refuse or cancel an order before acceptance because of product unavailability, an obvious price or description error, failed payment, suspected fraud, incorrect customer information, an unsupported delivery location, legal restrictions, or misuse of promotions. Paid cancelled orders will be refunded to the original payment method.
7. Payment
Payment methods, authorisation, security, fees, and billing procedures are governed by our Payment and Billing Policy.
8. Shipping and Delivery
Delivery areas, processing times, transit estimates, shipping costs, tracking, and delays are governed by our Shipping Policy. Current configuration:
- Shipping countries: UK
- Order cut-off: 5:00 PM UK time
- Handling time: 1–2 business days
- Transit time: 8–12 business days
- Total estimated delivery: 9–14 business days
Risk of loss or damage passes when the product is delivered to you or another person or location authorised by you, except where applicable law provides otherwise.
9. Cancellations, Returns, and Refunds
Order cancellation, return eligibility, return costs, exchanges, and refunds are governed by our Refund & Return Policy. Current configuration:
- Return window: 30 calendar days from delivery
- Exchanges: available for unused, defective, damaged, or incorrectly supplied products
- Return shipping: customer-paid for change-of-mind returns; free for damaged/defective/incorrect items
- Restocking fee: none
- Refund processing: within 12 hours of approval, plus up to 5 working days for funds to appear
10. Customer Accounts
Where customer accounts are available, you're responsible for maintaining the confidentiality of your login credentials and account activity. Contact us immediately if you suspect unauthorised access. We may suspend an account used fraudulently, unlawfully, or in breach of these Terms.
11. Reviews and Submitted Content
Where reviews, photos, or comments are accepted, you confirm the submission is accurate, based on genuine experience, doesn't infringe another person's rights, and isn't unlawful, threatening, abusive, or deceptive. We may moderate or remove content that violates these requirements.
12. Intellectual Property
Website content, including trademarks, logos, text, product descriptions, photographs, graphics, design, software, and page layouts, is owned by or licensed to YOURMOMENTOUS LTD. It may not be copied, modified, distributed, scraped, sold, or commercially exploited without permission.
13. Third-Party Services
The website may use services provided by Shopify, payment providers, carriers, analytics providers, social-media platforms, and other independent third parties. We are not responsible for independent third-party websites or services except where applicable law provides otherwise.
14. Website Availability
We do not guarantee uninterrupted access to the website. Access may be interrupted for maintenance, updates, security procedures, platform failures, network disruption, or circumstances outside our reasonable control.
15. Limitation of Liability
Subject to applicable law, we are not responsible for losses caused solely by unlawful or improper website use, failure to follow product instructions, unauthorised product modification, inaccurate information supplied by the customer, independent third-party conduct, or circumstances outside our reasonable control. We do not exclude liability for fraud, deliberate misconduct, death or personal injury where it cannot be excluded, or another liability that cannot legally be limited.
16. Termination
We may suspend or terminate access to the website or an account where reasonably necessary because of fraud, unlawful conduct, security risks, or material breach of these Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and jurisdictional rights that cannot legally be waived.
18. Changes
We may update these Terms by publishing a revised version with a new "Last updated" date. Changes do not remove rights connected to orders accepted before the revised Terms became effective, except where required by law.
19. Contact
YOURMOMENTOUS LTD
Trading as: Thorntons VIP Beauty
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@thorntonsvipbeauty.co.uk
Phone: +44 7848 160741