Last updated: August 27, 2026
This Privacy Policy explains how YOURMOMENTOUS LTD, trading as Thorntons VIP Beauty, collects, uses, stores, shares, and protects personal information when you visit thorntonsvipbeauty.co.uk, place an order, create an account, or contact us.
1. Who We Are
Company Legal Name: YOURMOMENTOUS LTD
Trading Name: Thorntons VIP Beauty
Website: thorntonsvipbeauty.co.uk
Registered Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Privacy Email: support@thorntonsvipbeauty.co.uk
2. Information We Collect
Contact and order information: name, billing and shipping address, email address, telephone number, order number, products purchased, delivery instructions, order/return/exchange/refund history, and customer communications.
Payment information: our payment providers may collect card, bank, wallet, billing, authentication, and fraud-prevention information. We do not normally store complete card numbers or card security codes. We may receive limited information such as payment status, method, card type, final card digits, and transaction identifier.
Account and shopping information: where available, account credentials, saved addresses, preferences, order history, products viewed, cart activity, and wish-list activity.
Technical information: IP address, browser and device information, operating system, approximate location, referring website, pages and products viewed, session information, website interactions, and technical/security logs.
Customer-support information: information you include in messages, contact forms, complaints, returns, photos, videos, and other documents you send us.
3. How Information Is Collected
Information may be collected directly from you, automatically through the website, through cookies and similar technologies, and from Shopify, payment providers, carriers and fulfilment providers, fraud-prevention providers, and analytics/advertising providers.
4. How We Use Information
We use personal information to operate the website; process payments and orders; arrange fulfilment and delivery; provide tracking and order updates; manage accounts; process cancellations, returns, exchanges, and refunds; provide customer support; prevent fraud and protect security; improve the website and products; maintain accounting and tax records; comply with legal obligations; enforce our policies; establish or defend legal claims; and send marketing where permitted.
5. Legal Bases
Where applicable law requires a legal basis, we process information because it's necessary to perform a contract, necessary to comply with a legal obligation, supports a legitimate business interest not overridden by your rights, because you've given consent, or because it's necessary to protect vital interests or establish legal claims.
6. Marketing
Where permitted, we may send newsletters, offers, product announcements, and abandoned-cart reminders. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not stop operational messages about orders, payments, deliveries, returns, accounts, or security.
7. Payment Processing
Payments are processed by third-party payment providers: stripe. These providers process payment data securely according to their own privacy and security policies.
8. Shipping and Fulfilment
To deliver your order, we may share necessary information (name, shipping address, phone number, email, order information) with shipping and logistics providers: Royal mail
9. Cookies
We may use cookies, pixels, local storage, tags, and similar technologies for necessary functionality, remembering your preferences, analytics, and — where permitted and subject to consent — advertising. For full details, see our Cookie Policy.
10. Sharing Personal Information
We may share information with service providers that help us operate the business, including Shopify and website providers, payment processors, carriers and fulfilment providers, fraud-prevention and security providers, analytics and advertising providers (if used), customer-support providers, accountants, auditors, insurers, and legal advisers, and government authorities where legally required.
We do not sell personal information for money. Certain advertising or data-sharing practices may be treated as a "sale" or "sharing" under some privacy laws; where applicable, available opt-out rights will be provided.
11. International Transfers
Personal information may be processed in countries other than your country of residence. Where required, we use recognised safeguards or rely on another valid transfer mechanism.
12. Data Retention
We retain information only as long as reasonably necessary for orders and customer service, returns and disputes, accounting and tax obligations, fraud prevention and security, legal compliance, and establishing or defending claims.
13. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information; restrict or object to processing; withdraw consent; receive portable data; opt out of certain advertising or data-sharing practices; and complain to a competent data-protection authority (in the UK, the Information Commissioner's Office).
To submit a request, contact support@thorntonsvipbeauty.co.uk. We may need to verify your identity before completing the request.
14. Security
We use reasonable administrative, organisational, and technical measures designed to protect personal information. No electronic transmission or storage method can be guaranteed to be completely secure.
15. Children
The website is not intended for children who cannot lawfully consent to the collection of their information or enter into a purchase contract. Contact us if you believe a child has provided personal information unlawfully.
16. Changes to This Policy
We may update this policy to reflect changes in our practices, services, technology, or legal obligations. The current version will be published with a revised "Last updated" date.
17. Contact
YOURMOMENTOUS LTD
Trading as: Thorntons VIP Beauty
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@thorntonsvipbeauty.co.uk