Payment and Billing Policy

Last updated: August 27, 2026

Missing information to confirm before publishing: the exact payment methods and payment provider(s) active at checkout. Placeholders are marked below — please don't publish until these are filled in with what's actually enabled in your Shopify checkout.

1. Accepted Payment Methods

Only the payment methods shown at checkout are available for the relevant order. Depending on location, device, currency, and provider availability, these may include: Visa, Mastercard, American Express, Apple Pay, Google Pay.

2. Payment Providers

Payments may be processed through: stripe. Payment providers process transactions according to their own terms, privacy notices, security procedures, and approval rules.

3. Payment Security

Payment transactions may use encrypted connections, secure gateways, tokenisation, authentication, address verification, and fraud-prevention tools. We do not normally store or have access to complete card numbers, card security codes, bank passwords, wallet passwords, or bank PINs.

Please never send complete payment credentials through email, contact forms, chat, or social media.

4. Prices, Currency, and Charges

Checkout currency: GBP (£).

Before payment, checkout displays product prices, discounts, shipping charges, taxes, duties collected by us, other disclosed charges, and the total payable. We will not knowingly add an undisclosed merchant fee after payment is confirmed.

5. Bank and Conversion Fees

We do not charge an additional fee solely for using an accepted payment method unless the fee is disclosed before payment. A bank or payment provider may independently impose currency-conversion fees, foreign-transaction fees, international payment fees, overdraft charges, interest, or other account-related charges. We do not receive or control those charges.

6. Payment Authorisation

By submitting payment, you confirm that you're authorised to use the selected method, that your payment and billing information is accurate, that sufficient funds or credit are available, and that you authorise the order total to be charged or reserved. Additional authentication may be required by the payment provider.

7. Pending, Failed, or Declined Payments

A transaction may initially appear as pending, authorised, processing, or completed — a pending authorisation is not necessarily a completed charge. Payments may fail because of incorrect information, insufficient funds, an expired card, failed authentication, provider restrictions, suspected fraud, or technical issues.

If a payment fails: check your payment and billing details, complete any authentication request, try another method shown at checkout, contact your bank or payment provider, or contact us if the issue continues.

8. Duplicate Charges

Multiple payment attempts may create more than one temporary authorisation. If you believe you were charged more than once, check whether the transactions are pending or completed and contact your payment provider. You can also contact us with your order number, payment date, amount, and a screenshot with sensitive information hidden.

9. Billing Information and Descriptor

Please provide accurate billing information that matches your bank or payment provider's records. Payments may appear on statements as: Thorntons. Contact us if you don't recognise a completed charge connected to an order from our website.

10. Verification and Fraud Prevention

We may request limited information to verify identity, billing information, shipping information, or payment authorisation. We may delay, refuse, or cancel transactions that appear fraudulent, unauthorised, suspicious, or unlawful. If a paid order is cancelled following verification, the applicable amount will be returned to the original payment method.

11. Refunds

Refund eligibility and processing conditions are governed by our Refund & Return Policy. Approved refunds are returned to the original payment method unless another method is required by law or agreed in writing.

12. Payment Disputes

Please contact support@thorntonsvipbeauty.co.uk before initiating a chargeback so we can investigate the matter. This does not remove any right to dispute an unauthorised or incorrect payment through your payment provider.