Contact Us

Last updated: August 27, 2026

We're here to help. If you have questions about an order, shipping, returns, refunds, exchanges, products, or payments, please get in touch.

Business Information

Company Legal Name: YOURMOMENTOUS LTD
Trading Name: Thorntons VIP Beauty
Website: thorntonsvipbeauty.co.uk
Registered Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@thorntonsvipbeauty.co.uk
Phone: +44 7848 160741

Our registered business address above is not necessarily our return address. If you need to return an item, contact us first — we'll email you the authorised return address and instructions.

Customer Support Hours

Hours: Monday to Saturday, 9:00 AM–7:00 PM
Closed: Sundays and public holidays
Time Zone: UK time (GMT/BST)

Messages received outside business hours will be handled on the next business day.

Response Time

We aim to respond within 12 hours during customer-service days.

Before Contacting Us

To help us assist you faster, please include:

• Order number
• Full name
• Email address used at checkout
• A clear description of your request
• Photos or video, if your query concerns a damaged, defective, or incorrect product